"Excellent Service"

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"Excellent Service"

We are so proud of our FGM Team!  When we get kudos, we want to share...

Dear Curtis,

I’d like to bring to your attention the excellent service we received from Sal Perales.

Due to our builder’s poor quality control, there were issues in our master bathroom which required the frameless shower glass to be removed, concrete levels changed and retiling.  This work resulted in a change to the shower stall shape which was not anticipated. The builder was unwilling to install new shower glass which fit the changed shape.

Sal examined the existing glass and did everything he could to help us obtain glass which would fit the changed shape. He was extremely professional in his communications when arranging the appointment and confirming he was on his way. He responded to all texts even those sent in the evenings many hours after your business closed. His pride of workmanship was evident throughout our interaction.

There have been so many problems in this home’s construction. Our interaction with Sal really stands out as one of our most positive experiences over the entire build. He is a real credit to your company and his profession.

Thank you.

Yours sincerely,

Kathy & Mike

 

 

Dear Daniel,

I’d like to bring to your attention the excellent work done in our home by Miguel Lopez and Luis Martinez.

Due to our builder’s poor quality control, there were issues in our master bathroom which required the frameless shower glass to be removed, concrete levels changed and retiling undertaken.  This work resulted in a change to the shower stall shape which was not anticipated. The builder was unwilling to install new shower glass which fit the changed shape.

We looked at replacing the glass but determined it was too expensive for us at the moment. We told Miguel and Luis that we needed to make the existing glass work as well as possible. They understood and seemed to take it as a personal challenge to find the best possible fit for the existing glass. They diligently assessed the various options and we believe they found the best possible solution under the circumstances.

We were not only delighted with how well they dealt with the difficult glass install, we were also extremely impressed by their attitude and craftsmanship. Throughout the discussions they were friendly, professional, positive, and exhibited an excellent work ethic. They are a credit to your firm.

Thank you,

Yours sincerely,

Kathy & Mike